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		<title>Capital One to Pay $425 Million to Settle Suit Over Savings Accounts</title>
		<link>https://www.ourstoryinsight.com/capital-one-to-pay-425-million-to-settle-suit-over-savings-accounts/</link>
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		<pubDate>Sat, 17 May 2025 20:30:25 +0000</pubDate>
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		<guid isPermaLink="false">https://www.ourstoryinsight.com/?p=7081</guid>

					<description><![CDATA[<p>Capital One agreed to pay a $425 million settlement after it faced nationwide litigation accusing it of cheating savings depositors out of higher interest rates by failing to advertise higher-yield accounts, according to a federal court filing. The preliminary settlement, which is pending a judge’s approval, was filed in a notice on Friday in the [&#8230;]</p>
<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/capital-one-to-pay-425-million-to-settle-suit-over-savings-accounts/">Capital One to Pay $425 Million to Settle Suit Over Savings Accounts</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
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										<content:encoded><![CDATA[<p></p>
<p class="css-at9mc1 evys1bk0">Capital One agreed to pay a $425 million settlement after it faced nationwide litigation accusing it of cheating savings depositors out of higher interest rates by failing to advertise higher-yield accounts, according to a federal court filing.</p>
<p class="css-at9mc1 evys1bk0">The preliminary settlement, which is pending a judge’s approval, was filed in a notice on Friday in the U.S. District Court for the Eastern District of Virginia.</p>
<p class="css-at9mc1 evys1bk0">Depositors who sued the bank said that Capital One falsely promised higher interest rates on 360 Savings accounts, which had a fixed rate of 0.3 percent, and did not adequately advertise its better rates on 360 Performance Savings accounts.</p>
<p class="css-at9mc1 evys1bk0">The higher-yield account had an interest rate that was as high as more than 4 percent, according to the suit.</p>
<p class="css-at9mc1 evys1bk0">As a part of the settlement, $300 million will go to depositors to make up for the interest they would have earned in the higher-yield account.</p>
<p class="css-at9mc1 evys1bk0">The remainder of the settlement will go to depositors with open 360 Savings accounts as additional interest. Legal fees will also be paid out of the settlement.</p>
<p class="css-at9mc1 evys1bk0">As a part of the agreement, Capital One admitted no wrongdoing.</p>
<p class="css-at9mc1 evys1bk0">Representatives for Capital One and several lawyers for the plaintiffs did not immediately respond to requests for comment on Saturday.</p>
<p class="css-at9mc1 evys1bk0">The litigation in Virginia was combined from several separate lawsuits across the country.</p>
<p class="css-at9mc1 evys1bk0">On Wednesday, Letitia James, the New York attorney general, sued Capital One on behalf of depositors in her state for failing to notify 360 Savings account customers, who faced “artificially low” rates, that they could have switched to the account with better interest rates, according to a news release.</p>
<p class="css-at9mc1 evys1bk0">“Capital One assured high returns with no catches, then pulled the rug out from under their customers and hoped nobody would notice,” Ms. James said in the news release. “Big banks are not allowed to cheat their customers with false advertising and misleading promises.”</p>
<p class="css-at9mc1 evys1bk0">The suit brought by Ms. James was not subject to the settlement filed on Friday. Capital One said it would defend itself in court and rejected her claims.</p>
<p class="css-at9mc1 evys1bk0">The Consumer Financial Protection Bureau similarly sued the bank at the close of President Joseph R. Biden Jr.’s term in January, arguing that Capital One cheated consumers out of more than $2 billion in interest payments. The Trump administration has since dropped that case.</p>
<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/capital-one-to-pay-425-million-to-settle-suit-over-savings-accounts/">Capital One to Pay $425 Million to Settle Suit Over Savings Accounts</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
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		<title>Elon Musk and DOGE’s Savings May Be Erased by New Costs</title>
		<link>https://www.ourstoryinsight.com/elon-musk-and-doges-savings-may-be-erased-by-new-costs/</link>
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		<pubDate>Thu, 24 Apr 2025 22:54:05 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[costs]]></category>
		<category><![CDATA[DOGEs]]></category>
		<category><![CDATA[Elon]]></category>
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		<guid isPermaLink="false">https://www.ourstoryinsight.com/?p=6635</guid>

					<description><![CDATA[<p>President Trump and Elon Musk promised taxpayers big savings, maybe even a “DOGE dividend” check in their mailboxes, when the Department of Government Efficiency was let loose on the federal government. Now, as he prepares to step back from his presidential assignment to cut bureaucratic fat, Mr. Musk has said without providing details that DOGE [&#8230;]</p>
<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/elon-musk-and-doges-savings-may-be-erased-by-new-costs/">Elon Musk and DOGE’s Savings May Be Erased by New Costs</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p></p>
<p class="css-at9mc1 evys1bk0">President Trump and Elon Musk promised taxpayers big savings, maybe even a “DOGE dividend” check in their mailboxes, when the Department of Government Efficiency was let loose on the federal government. Now, as he prepares to step back from his presidential assignment to cut bureaucratic fat, Mr. Musk has said without providing details that DOGE is likely to save taxpayers only $150 billion.</p>
<p class="css-at9mc1 evys1bk0">That is about 15 percent of the $1 trillion he pledged to save, less than 8 percent of the $2 trillion in savings he had originally promised and a fraction of the nearly $7 trillion the federal government spent in the 2024 fiscal year.</p>
<p class="css-at9mc1 evys1bk0">The errors and obfuscations underlying DOGE’s claims of savings are well documented. Less known are the costs Mr. Musk incurred by taking what Mr. Trump called a “hatchet” to government and the resulting firings, agency lockouts and building seizures that mostly wound up in court.</p>
<p class="css-at9mc1 evys1bk0">The Partnership for Public Service, a nonprofit organization that studies the federal work force, has used budget figures to produce a rough estimate that firings, re-hirings, lost productivity and paid leave of thousands of workers will cost upward of $135 billion this fiscal year. At the Internal Revenue Service, a DOGE-driven exodus of 22,000 employees would cost about $8.5 billion in revenue in 2026 alone, according to figures from the Budget Lab at Yale University. The total number of departures is expected to be as many as 32,000.</p>
<p class="css-at9mc1 evys1bk0">Neither of these estimates includes the cost to taxpayers of defending DOGE’s moves in court. Of about 200 lawsuits and appeals related to Mr. Trump’s agenda, at least 30 implicate the department.</p>
<p class="css-at9mc1 evys1bk0">“Not only is Musk vastly overinflating the money he has saved, he is not accounting for the exponentially larger waste that he is creating,” said Max Stier, the chief executive of the Partnership for Public Service. “He’s inflicted these costs on the American people, who will pay them for many years to come.”</p>
<p class="css-at9mc1 evys1bk0">Mr. Stier and other experts on the federal work force said it did not have to be this way. Federal law and previous government shutdowns offered Mr. Musk a legal playbook for reducing the federal work force, a goal that most Americans support. But Mr. Musk chose similar lightning-speed, blunt-force methods he used to drastically cut Twitter’s work force after he acquired the company in 2022.</p>
<p class="css-at9mc1 evys1bk0">“The law is clear,” said Jeri Buchholz, who over three decades in public service handled hiring and firing at seven federal agencies, including NASA and the Defense Intelligence Agency. “They can do all the things they are currently doing, but they can’t do them the way they’re doing them. They can either start over and do it right, or they can be in court for forever.”</p>
<p class="css-at9mc1 evys1bk0">Harrison W. Fields, a White House spokesman, defended DOGE’s cuts and called the $150 billion that the administration had saved “monumental and historic.”</p>
<p class="css-at9mc1 evys1bk0">“It’s important to realize that doing nothing has a cost, too, and these so-called experts and groups are conveniently absent when looking at the costs of doing nothing,” he said.</p>
<p class="css-at9mc1 evys1bk0">On the I.R.S., he said, “Every single cut has been done to make the government more efficient and not to be a burden to the American people or cut any critical resources or programs they rely on.”</p>
<p class="css-at9mc1 evys1bk0">Based on the latest available information, the DOGE cuts have targeted at least 12 percent of the 2.4 million civilian employees in the federal work force. But a wide gap exists between DOGE’s planned cuts and the number of people who actually leave.</p>
<p class="css-at9mc1 evys1bk0">Buyouts and firings initially trimmed about 100,000 workers — thousands fewer people than those who typically retire in a year, according to Office of Personnel Management figures. At least one-quarter of those 100,000 workers have been rehired at full pay, most after judges ruled that their firings were illegal and some after Mr. Musk said DOGE had “accidentally” sacked workers safeguarding nuclear weapons, ensuring aviation safety and combating bird flu and Ebola.</p>
<p class="css-at9mc1 evys1bk0">When judges ordered that the workers be hired back, the government put them on paid leave, meaning taxpayers would foot the cost of rehiring them, plus the salaries they collected while staying home.</p>
<p class="css-at9mc1 evys1bk0">Layoffs of 10,000 employees at the Department of Health and Human Services wiped out the entire team at the Centers for Disease Control and Prevention combating H.I.V. among mothers and children around the world. In an interview, two public health physicians said they were caught off guard because the team’s work always had bipartisan support. They were facing termination on June 2 and said they wanted to return to work but did not know to whom to make their case. </p>
<p class="css-at9mc1 evys1bk0">Mr. Musk’s methods have cast a pall over the latest effort by an American president to trim the federal bureaucracy, as most Americans say they want. In congressional town halls and interviews, even Trump voters have said they are tired of Mr. Musk’s bloodletting. In a poll released this month, 58 percent of those surveyed said they disapproved of how Mr. Musk was handling DOGE’s work, and 60 percent disapproved of Mr. Musk himself.</p>
<h2 class="css-13o6u42 eoo0vm40" id="link-74c267fa">‘We Will Make Mistakes’</h2>
<p class="css-at9mc1 evys1bk0">A week after Mr. Trump’s inauguration, the Office of Personnel Management sent a now infamous email to more than two million federal workers with the subject line “Fork in the Road.” They were told they could either resign and be paid through September or risk being sacked down the road.</p>
<p class="css-at9mc1 evys1bk0">The email ignited anger and confusion over whether DOGE had the legal authority to pay workers through September. Federal employee unions sued, but a judge allowed the program to go forward. About 75,000 people left, or about three percent. If the administration does not renege on its offer, it will be paying their salaries into the fall.</p>
<p class="css-at9mc1 evys1bk0">The mass buyout did not favor highly rated performers nor distinguish crucial jobs from nonessential ones, practices that guided furloughs during past government shutdowns. Consequently, the administration wound up trying to reverse an exodus of people in vital roles.</p>
<p class="css-at9mc1 evys1bk0">“We will make mistakes,” Mr. Musk told cabinet members in February. After he boasted of feeding the United States Agency for International Development “into the wood chipper,” a move a judge later found violated the Constitution, Mr. Musk discovered that “one of the things we accidentally canceled very briefly was Ebola prevention.” But his claim to have swiftly repaired the damage was inaccurate.</p>
<p class="css-at9mc1 evys1bk0">Separately, a New York Times investigation into cuts to the National Nuclear Security Administration illustrate the effect of the buyouts on efforts to safeguard and modernize the nation’s nuclear weapons. Of more than 130 people who were fired or accepted DOGE’s invitation to quit, at least 27 were engineers, 13 were program or project analysts, 12 were program or project managers, and five were physicists or scientists.</p>
<p class="css-at9mc1 evys1bk0">Four of these employees were specialists handling the secure transport of nuclear materials, and a half dozen worked in the agency unit that builds reactors for nuclear submarines.</p>
<p class="css-at9mc1 evys1bk0">“Those are such hard jobs to fill, because people could make as much or more money working for the plant or laboratory itself,” said Jill Hruby, who led the National Nuclear Security Administration during the Biden administration.</p>
<p class="css-at9mc1 evys1bk0">Several people on the nuclear safety team found new jobs with the government contractors they once supervised. Across government, a disproportionate number of professionals in high demand by the private sector have quit, according to Mr. Stier.</p>
<p class="css-at9mc1 evys1bk0">“There are plenty of people who are best in class who are sticking it out because they’re so purpose-driven,” he said. “But it’s easier for someone who has options to say, ‘This is crazy, I’m not going to do this anymore,’ and go someplace else.”</p>
<h2 class="css-13o6u42 eoo0vm40" id="link-4d7ed6fc">‘Money Being Deliberately Wasted’</h2>
<p class="css-at9mc1 evys1bk0">In mid-February, the Office of Personnel Management targeted all 220,000 of the federal government’s probationary employees, who are new or newly promoted professionals serving a one- to two-year trial period with fewer worker protections. They included a cadre of younger, tech-savvy professionals hired at great expense to replace a wave of baby boomer retirees. Hiring and training them cost about $10,000 for a clerical worker to more than $1 million for an elite spy.</p>
<p class="css-at9mc1 evys1bk0">“This is the equivalent of a major-league baseball franchise firing all of their minor-league players,” said Kevin Carroll, a former C.I.A. officer and lawyer who represents some of the fired workers. “It’s a huge amount of money being deliberately wasted.”</p>
<p class="css-at9mc1 evys1bk0">About 24,000 probationary employees across nearly 20 agencies had been fired by March 13, when a federal judge in Maryland ruled that the cuts were illegal and ordered the agencies to rehire the workers, but the government appealed and the legal wrangling continues. By law, probationary employees can only be fired for cause, typically for poor performance, Judge James K. Bredar of the Federal District Court in Maryland said in a lengthy ruling.</p>
<p class="css-at9mc1 evys1bk0">He ordered the government to recall the fired workers, including 7,600 from the Treasury Department, 5,700 at the Agriculture Department and more than 3,200 at the Department of Health and Human Services, according to court filings. But the administration instead put them on paid leave, where they collect annual salaries averaging $106,000 while waiting in limbo.</p>
<p class="css-at9mc1 evys1bk0">For each probationary worker DOGE idled, the government lost thousands of dollars it spent on recruitment, hiring incentives, security clearances and training, an investment normally recouped over years of service. In one case, a fired probationary employee with the Department of Health and Human Services received a pay raise after she was reinstated and put on paid leave.</p>
<p class="css-at9mc1 evys1bk0">The administration cut about 400 probationary workers at the Federal Aviation Administration after multiple plane crashes, including one in Washington in January that killed 67 people. The layoffs included maintenance mechanics and aviation safety assistants.</p>
<p class="css-at9mc1 evys1bk0">The C.I.A. confirmed last month that some officers hired in the past two years had been summoned to a location away from the agency’s headquarters in Langley, Va., and asked to surrender their credentials to security personnel. About 80 officers were let go.</p>
<p class="css-at9mc1 evys1bk0">Senator Mark Warner of Virginia, the ranking Democrat on the Intelligence Committee, said it cost $400,000 to get a C.I.A. recruit through the security clearance process and specialized training.</p>
<h2 class="css-13o6u42 eoo0vm40" id="link-6c31fa92">Inflicting Pain</h2>
<p class="css-at9mc1 evys1bk0">The theatrics around the firings, including an appearance by Mr. Musk at a conservative political convention waving a chain saw, suggest they are also about inflicting pain on a bureaucracy Mr. Trump perceives as a subversive “deep state.”</p>
<p class="css-at9mc1 evys1bk0">That was a goal for federal employees set by Russell T. Vought, who now leads the Office of Management and Budget. “When they wake up in the morning, we want them to not want to go to work, because they are increasingly viewed as the villains,” Mr. Vought told a conservative gathering in 2023.</p>
<p class="css-at9mc1 evys1bk0">Ms. Buchholz and Mr. Stier emphasize that the government is indeed inefficient and needs reform. But by “gleefully torturing people,” Ms. Buchholz said, DOGE has hurt the government’s ability to recruit young, talented workers to lead a modernization.</p>
<p class="css-at9mc1 evys1bk0">“This country historically has had an independent public service that attracts people focused on service to Americans,” Ms. Buchholz said. “But this administration values the kind of service you get from political appointees, who serve at the president’s pleasure.”</p>
<p class="css-798hid etfikam0">Reporting was contributed by Eileen Sullivan, Andrew Duehren, Sharon LaFraniere, Minho Kim, Julie Tate, Zach Montague and Adam Goldman from Washington. Kitty Bennett contributed research.</p>
<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/elon-musk-and-doges-savings-may-be-erased-by-new-costs/">Elon Musk and DOGE’s Savings May Be Erased by New Costs</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
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		<title>Musk Allies Discuss Deploying A.I. to Find Budget Savings</title>
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		<pubDate>Tue, 04 Feb 2025 02:42:02 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
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		<category><![CDATA[budget]]></category>
		<category><![CDATA[Deploying]]></category>
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		<category><![CDATA[Musk]]></category>
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		<guid isPermaLink="false">https://www.ourstoryinsight.com/?p=5085</guid>

					<description><![CDATA[<p>As Elon Musk sweeps through the federal government, those close to the billionaire are touting one particular tool in their arsenal: artificial intelligence. Mr. Musk, who leads a bevy of technology companies, including SpaceX, Tesla, X and xAI, has been tasked by the Trump administration with drastically reducing federal spending through the so-called Department of [&#8230;]</p>
<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/musk-allies-discuss-deploying-a-i-to-find-budget-savings/">Musk Allies Discuss Deploying A.I. to Find Budget Savings</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p></p>
<p class="css-at9mc1 evys1bk0">As Elon Musk sweeps through the federal government, those close to the billionaire are touting one particular tool in their arsenal: artificial intelligence.</p>
<p class="css-at9mc1 evys1bk0">Mr. Musk, who leads a bevy of technology companies, including SpaceX, Tesla, X and xAI, has been tasked by the Trump administration with drastically reducing federal spending through the so-called Department of Government Efficiency, or DOGE. In the first two weeks of the administration, the group has upended federal agencies and urged workers to resign in order to reduce costs.</p>
<p class="css-at9mc1 evys1bk0">Musk allies who have taken on roles inside government agencies are evaluating how to harness A.I. to identify budget cuts and detect waste and abuse, according to people familiar with internal conversations, who spoke on the condition of anonymity out of fear of retaliation.</p>
<p class="css-at9mc1 evys1bk0">On Monday, Thomas Shedd, a former Tesla engineer who was appointed by the new administration to head technology efforts at the General Services Administration, told some staffers that A.I. would be a key part of their cost-reduction work, according to four people with knowledge of the conversation. At the agency, some staffers have been informed that they will be expected to cut 50 percent of its budget.</p>
<p class="css-at9mc1 evys1bk0">The agency houses the Technology Transformation Services, a group of roughly 700 technologists that Mr. Musk’s DOGE has seen as a key resource of engineering talent. Members of DOGE — who Mr. Shedd has referred to in internal messages as his “advisers” — have spent the past two weeks interviewing workers, asking them to describe their technical accomplishments and identify co-workers who exhibit “exceptional” talent.</p>
<p class="css-at9mc1 evys1bk0">Meeting with T.T.S. members Monday, Mr. Shedd said he hoped to pool all government contracts in a central database and use artificial intelligence to assess them for potential redundancies and budget reductions, the people familiar with the discussion said. He noted that the acting G.S.A. administrator, a Trump appointee and Salesforce executive named Stephen Ehikian, is maintaining an A.I. strategy document.</p>
<p class="css-at9mc1 evys1bk0">A.I. could also be used as a tool to detect fraud and waste, Mr. Shedd added.</p>
<p class="css-at9mc1 evys1bk0">Neither G.S.A. nor Mr. Shedd responded to requests for comment.</p>
<p class="css-at9mc1 evys1bk0">While both the Trump and Biden administrations have signaled an interest in increasing federal spending on the use of A.I. technologies across government, it’s unclear if the emerging technology could be used to identify overspending or fraud as Mr. Musk’s allies envision. In public discussions, Mr. Musk has, with little evidence, portrayed the U.S. government as rampant with billions of dollars in fraud that can be excised with hard work and technological know-how.</p>
<p class="css-at9mc1 evys1bk0">President Trump has defended Mr. Musk’s vast reach and the tactics he has used to shake up the federal bureaucracy.</p>
<p class="css-at9mc1 evys1bk0">“He’s got a team of very talented people, and we’re trying to shrink government, and he can probably shrink it as well as anybody else, if not better,” Mr. Trump told reporters on Monday.</p>
<p class="css-at9mc1 evys1bk0">Mr. Musk has been bullish on building A.I. systems at his companies, while simultaneously warning that the powerful technology could destroy humanity if he does not control it. Mr. Musk leads xAI, an artificial intelligence company that provides a chatbot and other services to his social media company, X, and also uses A.I. to power driver assistance systems at Tesla.</p>
<p class="css-at9mc1 evys1bk0">He has also sued OpenAI, his chief competitor, claiming that the firm, which he co-founded, breached its founding contract by putting commercial interests ahead of the public good. Mr. Musk left OpenAI in 2018 after disputes with other co-founders. (The New York Times has sued OpenAI and Microsoft, claiming copyright infringement of news content related to A.I. systems. The two companies have denied the suit’s claims.)</p>
<p class="css-at9mc1 evys1bk0">The leaders of the nation’s largest A.I. companies — among them Google, Meta, OpenAI and Amazon — donated to and attended Mr. Trump’s inauguration last month as they’ve sought to curry favor with a new administration shaping federal policy around the developing technology.</p>
<p class="css-at9mc1 evys1bk0">Mr. Trump also appointed David Sacks, a venture capitalist, donor and ally to Mr. Musk, as the “White House A.I. and Crypto Czar,” and rescinded the Biden administration’s order to create A.I. safeguards. Last month, the president also announced a new $100 billion A.I. initiative between OpenAI, Oracle and SoftBank to create computing infrastructure in the United States to power artificial intelligence.</p>
<p class="css-at9mc1 evys1bk0">In his new government role, Mr. Musk has insisted that there is ample waste and fraud that has gone undetected, echoing claims he made when he cut costs at companies like Twitter. In a livestream audio conversation that began after midnight on Monday in Washington, Mr. Musk claimed<span class="css-8l6xbc evw5hdy0">  </span>that wasteful spending, including “fake people” collecting Social Security and Medicare payments as well as “foreign fraud rings,” was taking $100 billion to $200 billion a year of U.S. taxpayer money.</p>
<p class="css-at9mc1 evys1bk0">“A trillion dollars can be saved just by addressing waste, fraud and abuse,” he said without saying how he arrived at that number.</p>
<p class="css-798hid etfikam0">Aric Toler contributed reporting.</p>
<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/musk-allies-discuss-deploying-a-i-to-find-budget-savings/">Musk Allies Discuss Deploying A.I. to Find Budget Savings</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
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		<title>Thousands of Americans see their savings vanish</title>
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		<pubDate>Mon, 25 Nov 2024 07:17:21 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Americans]]></category>
		<category><![CDATA[savings]]></category>
		<category><![CDATA[Thousands]]></category>
		<category><![CDATA[vanish]]></category>
		<guid isPermaLink="false">https://www.ourstoryinsight.com/?p=3716</guid>

					<description><![CDATA[<p>Oscar Wong &#124; Moment &#124; Getty Images For 15 years, former Texas schoolteacher Kayla Morris put every dollar she could save into a home for her growing family. When she and her husband sold the house last year, they stowed away the proceeds, $282,153.87, in what they thought of as a safe place — an [&#8230;]</p>
<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/thousands-of-americans-see-their-savings-vanish/">Thousands of Americans see their savings vanish</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
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										<content:encoded><![CDATA[<p><span class="HighlightShare-hidden" style="top:0;left:0"/></p>
<p>Oscar Wong | Moment | Getty Images</p>
<p>For 15 years, former Texas schoolteacher Kayla Morris put every dollar she could save into a home for her growing family.</p>
<p>When she and her husband sold the house last year, they stowed away the proceeds, $282,153.87, in what they thought of as a safe place — an account at the savings startup Yotta held at a real bank.</p>
<p>Morris, like thousands of other customers, was snared in the collapse of a behind-the-scenes fintech firm called Synapse and has been locked out of her account for six months as of November. She held out hope that her money was still secure. Then she learned how much Evolve Bank &#038; Trust, the lender where her funds were supposed to be held, was prepared to return to her.</p>
<p>&#8220;We were informed last Monday that Evolve was only going to pay us $500 out of that $280,000,&#8221; Morris said during a court hearing last week, her voice wavering. &#8220;It&#8217;s just devastating.&#8221;</p>
<p>The crisis started in May when a dispute between Synapse and Evolve Bank over customer balances boiled over and the fintech middleman turned off access to a key system used to process transactions. Synapse helped fintech startups like Yotta and Juno, which are not banks, offer checking accounts and debit cards by hooking them up with small lenders like Evolve.</p>
<p>In the immediate aftermath of Synapse&#8217;s bankruptcy, which happened after an exodus of its fintech clients, a court-appointed trustee found that up to $96 million of customer funds was missing.</p>
<p>The mystery of where those funds are hasn&#8217;t been solved, despite six months of court-mediated efforts between the four banks involved. That&#8217;s mostly because the estate of Andreessen Horowitz-backed Synapse doesn&#8217;t have the money to hire an outside firm to perform a full reconciliation of its ledgers, according to Jelena McWilliams, the bankruptcy trustee.</p>
<p>But what is now clear is that regular Americans like Morris are bearing the brunt of that shortfall and will receive little or nothing from savings accounts<strong> </strong>that they believed were backed by the full faith and credit of the U.S. government.</p>
<p>The losses demonstrate the risks of a system where customers didn&#8217;t have direct relationships with banks, instead relying on startups to keep track of their funds, who offloaded that responsibility onto middlemen like Synapse.</p>
<p>Zach Jacobs, 37, of Tampa, Florida helped form a group called Fight For Our Funds after losing more than $94,000 that he had in a fintech savings account called Yotta.</p>
<p>Courtesy: Zach Jacobs</p>
<h2 class="ArticleBody-subtitle">&#8216;Reverse bank robbery&#8217;</h2>
<p>There are thousands of others like Morris. While there&#8217;s not yet a full tally of those left shortchanged, at Yotta alone, 13,725 customers say they are being offered a combined $11.8 million despite putting in $64.9 million in deposits, according to figures shared by Yotta co-founder and CEO Adam Moelis.</p>
<p>CNBC spoke to a dozen customers caught in this predicament, people who are owed sums ranging from $7,000 to well over $200,000.</p>
<p>From FedEx drivers to small business owners, teachers to dentists, they described the loss of years of savings after turning to fintechs like Yotta for the higher interest rates on offer, for innovative features or because they were turned away from traditional banks.</p>
<p>One Yotta customer, Zach Jacobs, logged onto Evolve&#8217;s website on Nov. 4 to find he was getting back just $128.68 of the $94,468.92 he had deposited — and he decided to act.</p>
<p>Zoom In IconArrows pointing outwards</p>
<p>Zach Jacobs decided to act after logging onto Evolve’s website on Nov. 4 to find he was getting just $128.68 of his $94,468.92 in deposits.</p>
<p>Courtesy: Zach Jacobs</p>
<p>The 37-year-old Tampa, Florida-based business owner began organizing with other victims online, creating a board of volunteers for a group called Fight For Our Funds. It&#8217;s his hope that they gain attention from press and politicians.</p>
<p>So far, 3,454 people have signed on, saying they&#8217;ve lost a combined $30.4 million.</p>
<p>&#8220;When you tell people about this, it&#8217;s like, &#8216;There&#8217;s no way this can happen,'&#8221; Jacobs said. &#8220;A bank just robbed us. This is the first reverse bank robbery in the history of America.&#8221;</p>
<p>Andrew Meloan, a chemical engineer from Chicago, said he had hoped to see the return of $200,000 he&#8217;d deposited with Yotta. Early this month, he received an unexpected PayPal remittance from Evolve for $5.</p>
<p>&#8220;When I signed up, they gave me an Evolve routing and account number,&#8221; Meloan said. &#8220;Now they&#8217;re saying they only have $5 of my money, and the rest is someplace else. I feel like I&#8217;ve been conned.&#8221;</p>
<p>A bank just robbed us. This is the first reverse bank robbery in the history of America.”</p>
<p>Zach Jacobs</p>
<p>Yotta customer</p>
<h2 class="ArticleBody-subtitle">Cracks in the system</h2>
<p>Unlike meme stocks or crypto bets, in which the user naturally assumes some risk, most customers viewed funds held in Federal Deposit Insurance Corp.-backed accounts as the safest place to keep their money. People relied on accounts powered by Synapse for everyday expenses like buying groceries and paying rent, or for saving for major life events like home purchases or surgeries.</p>
<p>Several people CNBC interviewed said signing up seemed like a good bet since Yotta and other fintechs advertised that deposits were FDIC-insured through Evolve.</p>
<p>&#8220;We were assured that this was just a savings account,&#8221; Morris said during last week&#8217;s hearing. &#8220;We are not risk-takers, we&#8217;re not gamblers.&#8221;</p>
<p>A Synapse contract that customers received after signing up for checking accounts stated that user money was insured by the FDIC for up to $250,000, according to a version seen by CNBC.</p>
<p>&#8220;According to the FDIC, no depositor has ever lost a penny of FDIC-insured funds,&#8221; the 26 page contract states. </p>
<h2 class="ArticleBody-subtitle">&#8216;We are responsible&#8217;</h2>
<p>Abandoned by U.S. regulators who have so far declined to act, they are left with few clear options to recoup their money.</p>
<p>In June, the FDIC made it clear that its insurance fund doesn&#8217;t cover the failure of nonbanks like Synapse, and that in the event of such a firm&#8217;s failure, recovering funds through the courts wasn&#8217;t guaranteed.</p>
<p>The next month, the Federal Reserve said that as Evolve&#8217;s primary federal regulator it would monitor the bank&#8217;s progress &#8220;in returning all customer funds&#8221; to users.</p>
<p>&#8220;We are responsible for working to ensure that the bank operates in a safe and sound manner and complies with applicable laws, including laws protecting consumers,&#8221; Fed general counsel Mark E. Van Der Weide said in a letter.</p>
<p>In September, the FDIC proposed a new rule that would force banks to keep detailed records for customers of fintech apps, improving the chances that they qualify for coverage in a future calamity and cutting the risk that funds would go missing.</p>
<p>McWilliams, herself a former FDIC chair during the first Trump presidency, told the California judge handling the Synapse bankruptcy case last week she was &#8220;disheartened&#8221; that every financial regulator has decided not to help.</p>
<p>The FDIC and Fed declined to comment for this story, and McWilliams didn&#8217;t respond to emails.</p>
<p>Jelena McWilliams, chairman of the Federal Deposit Insurance Corporation, testifies during a House Financial Services Committee hearing in Rayburn Building titled &#8220;Oversight of Prudential Regulators: Ensuring the Safety, Soundness and Accountability of Megabanks and Other Depository Institutions,&#8221; on Thursday, May 16, 2019.</p>
<p>Tom Williams | CQ-Roll Call, Inc. | Getty Images</p>
<h2 class="ArticleBody-subtitle">Winners and losers</h2>
<p>Things hadn&#8217;t always seemed so dire. Early in the proceedings, McWilliams suggested to Judge Martin Barash that customers be given a partial payment, essentially spreading the pain among everyone.</p>
<p>But that would&#8217;ve required more coordination between Evolve and the other lenders that held customer funds than what ultimately happened.</p>
<p>As the hearings dragged on, the three other institutions, AMG National Trust, Lineage Bank and American Bank, began disbursing the funds they had, while Evolve took months to perform what it initially said would be a comprehensive reconciliation.</p>
<p>Around the time Evolve completed its efforts in October, it said it could only figure out the user funds it held, not the location of the missing funds. That&#8217;s at least partly because of &#8220;very large bulk transfers&#8221; of funds without identification of who owned the money, a lawyer for Evolve testified last week.</p>
<p>As a result, the bankruptcy process has minted relative winners and losers.</p>
<p>Some end users recently received all their funds back, while others, like Indiana FedEx driver Natasha Craft, received none, she told CNBC.</p>
<p>Natasha Craft, a 25-year-old FedEx driver from Mishawaka, Indiana. She has been locked out of her Yotta banking account since May 11.</p>
<p>Courtesy: Natasha Craft</p>
<p>As of Nov. 12, the four banks released $193 million to customers, or more than 85% of what they held earlier in the year.</p>
<p>The Nov. 13 hearing has provided the only public venue for victims to register their distress; dozens of victims queued up in the hopes they could testify about receiving a tiny fraction of what they&#8217;re owed. The event went longer than three hours.</p>
<p>&#8220;You can&#8217;t imagine the panic when it said I was getting 81 cents,&#8221; said Andreatte Caliguire, who said she is owed $22,000. &#8220;I have no money, I have no path forward, I have nothing.&#8221;</p>
<h2 class="ArticleBody-subtitle">&#8216;Nothing optimistic&#8217;</h2>
<p>Evolve says that &#8220;the vast majority&#8221; of funds held for Yotta and other customers were moved to other banks in October and November of 2023 on directions from Synapse, according to an Evolve spokesman. </p>
<p>&#8220;Where those end user funds went after that is an important question, but unfortunately not one Evolve can answer with the data it currently has,&#8221; the spokesman said.</p>
<p>Yotta says that Evolve has given fintech firms and the trustee no information about how it determined payouts, &#8220;despite acknowledging in court that a shortfall existed at Evolve prior to October 2023,&#8221; according to a spokesman for the startup, who noted that several executives have recently left the bank. &#8220;We hope regulators take notice and act.&#8221;</p>
<p>In statements released ahead of this month&#8217;s hearing, Evolve said that other banks refused to participate in its efforts to create a master ledger, while AMG and Lineage said that Evolve&#8217;s implication that they had the missing funds was &#8220;irresponsible and disingenuous.&#8221;</p>
<p>As the banks and other parties hurl accusations at each other and lawsuits pile up, including pending class-action efforts, the window for cooperation is rapidly closing, Barash said last week.</p>
<p>&#8220;As time goes by, my impression is that unless the banks that are involved can sort this out voluntarily, it may not get sorted out,&#8221; Barash said. &#8220;There&#8217;s nothing optimistic about what I&#8217;m telling you.&#8221;</p>
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<p>The post <a rel="nofollow" href="https://www.ourstoryinsight.com/thousands-of-americans-see-their-savings-vanish/">Thousands of Americans see their savings vanish</a> appeared first on <a rel="nofollow" href="https://www.ourstoryinsight.com">Our Story Insight</a>.</p>
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